Integrations — email, files and everyday work

A business system earns its keep by fitting into the systems — and habits — you already have.

Connect other systems

• Bulk import / export — move spreadsheets in and out; migrate the old system's accounts in one pass.
• Generated REST APIs — every object gets standard endpoints automatically, so your website, mini-program, or ERP reads and writes through the same permission gate as people.
• Webhooks out — data changes notify external systems (deal won → billing system opens an invoice).
• Triggers in — external systems start platform flows.
• Connectors — ready-made Slack and generic REST connectors drop into flows; an HTTP API, OpenAPI document, or MCP server can be declared as metadata and goes live at boot, no plugin code.
• Federated external databases — point at an existing database and query it in place: no migration, visible in views, usable in flows.
• Marketplace templates — install complete apps (HotCRM among them) with one click: objects, views, flows, dashboards, and seed data included. Views and dashboards are yours to edit directly; a packaged flow stays locked, but Setup lets you switch it off and clone your own to edit in Studio; a packaged object grows through your own fields via an extension package, not by editing what shipped.
• Deploy anywhere — cloud or fully self-hosted; your data and your app definition stay yours.

Everyday collaboration

Discussion threads on every record (@-mention colleagues in context) · file attachments · an activity timeline of key changes · a unified notification center for approvals, flow alerts, and mentions · full change history on tracked objects · a recycle bin for soft-deleted records · one-click record cloning · recently-visited lists.

Languages

Interface text — labels, options, messages — is translatable per language, and each user reads the UI in their own locale. Coverage reporting shows what remains untranslated before launch.

In HotCRM: the interface ships in four languages (English, Chinese, Japanese, Spanish); the Slack connector and web-to-lead intake demonstrate both directions of integration.

For developers: API & SDK, connectors, webhooks, and translations.